Recent Server Issues

Sheri - there are different stages and scenarios during a server crash. Some of the mails went through, some of them didn't. We're about to set up an external support site for such cases.

Awww...just give us your personal phone numbers...that would be just fine if it should happen again in the future! 

(512) 442-6083

You are somethin' else...

This latest outage could not have come at a worse time for me.  After the state of Wizzley this last week, I thought it was all over by last night.  So much talk of shiny, new servers and suddenly everything seems stable.

So I went on a massive promotion of my articles to make up for lost time.  It worked even better than I could have hoped.  Let me show you:

One of my articles made it to top place in a sub-Reddit.  People were reading, commenting and it was getting a lot of buzz.   I've worked so hard on the basis of jam tomorrow, that this was just the tonic.

Then Wizzley went down for THE WHOLE DAY.  I got down-votes and comments about the dead link.  My article is now starting to sink there.

Moreover, this was a day which I'd set aside to focus on Wizzley.  I had two Wizzles planned, one of which was half-written last night. 

It's been so incredibly frustrating sitting here refreshing the page and not finding it back, especially since I checked Pagewizz.com and found that working perfectly!  (Though the French site was down too.)

Could no-one have warned us yesterday that there was a chance this could happen again?  I would have held off on my round of promotion and today wouldn't have felt quite so much like a slap in the face.

I understand your frustration, Jo, and we're very sorry for your promo fall-out. Hopefully, you will catch more traffic as the day goes on. I've posted another warning HERE.

According to my email notifications about new articles etc., Wizzley was down for about 6 hours, from 2 Am until about 8 AM. 

Unfortunately, we can't always predict these things. For instance, Simon and Hans work on a certain feature that requires a 30-second update, when suddenly something else goes wrong. Now they have to do some research, possibly in the code (tens of thousands of lines), in order to fix an additional bug, or something.

Yes, we will get our Wizzley back, much more stabil and smoother and faster. But until Simon and Hans give an explicit "mission accomplished" notice, we might encounter a few more bumps in the road.

Please accept our apologies for all your inconveniences.

Thank you for posting the warning.   My problem was that I thought last night was the all clear.

I'll get over it.   In fact, I now have a cup of tea, so I'm already over it.

Thanks for all of your hard work, Simon and Hans, and sorry that I'm kicking off. <3

My ISP has been down for the last six hours.  Telephone and broadband mostly dead, though if I waited long enough, I could sometimes force a response to a comment or message through.

After a while, you do have to ask yourself if this is the Goddess's way of telling you to get off the internet for a bit.  LOL