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Advice needed about the laptop I use for writing -

 
2uesday
Posts: 321
Message
on 10/20/2012

I have a fairly new laptop, less than 2 years old recently, some days when I use it the screen has tiny pink dots on it. Today the problem has been joined with a pattern of green dots/diagonal lines. Am I heading for 'bigger problems' with this? I can contact the manufacturer but before I do so I need to back up my photos etc.

B.T. W    I ran a virus scan on it  last night but could do a 'deeper scan' if it would help. 

I am switching it off now as I want to see if it has cleared later on, that has  happened once or twice before

 - With that she goes off to worry about it over a cup of tea. Undecided

lobobrandon
Posts: 534
Message
on 10/20/2012

Probably it's the screen getting spoiled. The pixels could be damaged?


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Ragtimelil
Posts: 825
Message
on 10/20/2012

I've had the screen go while the computer on the laptop itself was fine. I had to connect to a monitor to use it. 


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2uesday
Posts: 321
Message
on 10/20/2012

Thank you both, I do n't like the sound of that but at least it means my photos etc. will be OK. Still, I had better spend some time checking that I have saved everything. It is still under extended warranty but I would prefer not to have to send it to be fixed.

Ragtimelil
Posts: 825
Message
on 10/20/2012

That's good you have a warranty. Mine (from work) never got fixed because it was kind of pricey. 


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Sam
Posts: 723
Message
on 10/20/2012

Back up everything on to an external hard drive, sorry, sounds like the screen is going to die ;-( Then contact Jo Harrington here for further advice, she is the Wizzley go to gal for (Windows) computer problems ;-) SY


2uesday
Posts: 321
Message
on 10/20/2012

Thank you all.This is the sort of thing that flips me out as I have no technical skills. I am even in a panic as I cannot remember what stage of saving things I was up to. I wish I was one of the more organised people in this world. 

The screen is slowly turning more and more pink, but it is not the rose colored glasses this time. Cry

Sam
Posts: 723
Message
on 10/20/2012

If you have enough space on your external hard drive, follow these steps:

Create a new folder on your desktop and drag into it all you need to save,

Save that folder on your external hard drive.

Then look up on how to back-up your email / browser settings etc.

And contact Jo!

 


JoHarrington
Posts: 1816
Message
on 10/20/2012

Nobody panic!   I'm here!   That wasn't a cue to panic more. >:(

It sounds to me like the graphics card or the monitor is going a bit pear-shaped.


Try this:


1,  Make and drink a cup of tea.  It won't help the computer, but it'll do wonders for you.

2,  Go into Speccy and send me a screenshot of your spec.

We'll take step three from there.

<3

 

 


Sam
Posts: 723
Message
on 10/20/2012

You do have to love Jo, don't you ;-) All in best hands now!!! SY


2uesday
Posts: 321
Message
on 10/20/2012

Thanks Jo - I am just making some systems image discs ( whatever) it is saving some info about Windows I think. I will have the tea and then send the screen shot. 

JoHarrington
Posts: 1816
Message
on 10/20/2012

Sort your priorities out, Sue!  >:(

It's ALWAYS a nice cup of tea first. 


2uesday
Posts: 321
Message
on 10/21/2012

After following Jo's helpful advice, this morning the good news is the pink dots have gone.

Which I think makes Jo the Wizzley computer doctor. Smile 

I am grateful for the helpful advice in the posts here but especially a big thanks to Jo and Paul. 

 

JoHarrington
Posts: 1816
Message
on 10/21/2012

Tea for the win!


I'm really glad to hear this, Sue. :D


Kangaroo_Jase
Posts: 205
Message
on 10/21/2012

How did we go with this, Jo?

Was it the monitor of the laptop or the vid card? 

As a side note backing up your computer data is effing critical. I have a Squidoo Lens about how to back up your data on my Kangaroo Jase account there.

JoHarrington
Posts: 1816
Message
on 10/21/2012

Dot pitch.  :)   I just got her to change the DPI and it faded them all out.

Quite shocked me actually.  It's never the easy fix!    Paul and I had brainstormed half a dozen different things to suggest; and it turned out to be the easy one.


Kangaroo_Jase
Posts: 205
Message
on 10/21/2012

Dot pitch....shizer...lol

Here I was going to suggest sending it off for a screen calibration prior to a replacement!

(Former life as a roaming home computer technician)

JoHarrington
Posts: 1816
Message
on 10/22/2012

I felt sure that it was going to be the display card!  Oh well, just proves that we all over-think things sometimes, but that we all have back up plans for when over-thinking is needful!


Paul
Posts: 256
Message
on 10/23/2012

I had my money placed on a loose ribbon cable! Just goes to show how you can overcomplicate things...

onetimeuser
Posts: 378
Message
on 10/25/2012

 

Paul: 10/23/2012 - 11:14 AM

I had my money placed on a loose ribbon cable! Just goes to show how you can overcomplicate things...

I've just read the OP for the first time, and that was my first instinct too! 

(and then I read the rest of the thread). 

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