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Mac issues with Wizzley? Safari and Firefox?

 
maryrayme
Posts: 6
Message
on 02/19/2013

Hi all--

I am unable to access Wizzley at my home on a mac platform using Safari or Firefox. Is this a known issue? Should I try Opera?

 

Any help greatly appreciated!

 

Best,

 

Mary

Paul
Posts: 256
Message
on 02/19/2013

I've never had issues with Wizzley on a Mac using either of those browsers and I know a few Mac users here too (who presumably haven't had an issue either) - what's happening when you try to access Wizzley?

maryrayme
Posts: 6
Message
on 02/19/2013

The browser just runs and runs and never connects...

Paul
Posts: 256
Message
on 02/19/2013

I presume that you're not having this issue with other websites on the Mac? Have you tried clearing your cache/cookies?

maryrayme
Posts: 6
Message
on 02/19/2013

I do not and have not had this issue with any other site. When I get home to my mac I will try clearing the cache and cookies. Thanks!

Paul
Posts: 256
Message
on 02/19/2013

If that doesn't solve it, I've got a few more things I can think of that might be the cause. :)

Sam
Posts: 723
Message
on 02/19/2013

I am on a Mac with Firefox and don't have any problems. If clearing cookies / cache doesn't help try to check your Firewall / Router settings if you are not accidentally blocking yourself from accessing Wizzley, SY


Jerrico_Usher
Posts: 1210
Message
on 02/19/2013

Ah the MAC, while I was working for Earthlink Internet (when it was still mainly 56k lol), we tech'd PC's then one day they decided all agents should tech MAC's even if they'd never set a finger on a mac Keyboard (how hard can it be they said). They put us all in a room full of those pretty colored iMacs and told us to play around in it. They gave us maybe 1 hour of instruction walking through it then put us on the phones IMMEDIATELY.

I remember the chaos... there were about 40 agents who couldn't grasp the mac, myself I grasped it to some degree but with no practice I had no clue how to tech this thing, so they made us "guess", I kept trying to walk them through PC settings- ok go to internet options... "where is that"? uuuuuuuuuuuuh, try tools? no? luckily I was a bit more proficient in their call center system and would transfer the call to the desk  where I knew there was a mac expert :)... (they all had extension numbers and a friend told me he'd pass the hard calls to other people because they had no idea it was re-routed) still don't want to go back to MAC because of that experience, but I know I need to learn it if I'm going to do any serious video editing... PC's don't seem to handle video or anything intensive processing as well as a Mac... hardware is simply superior...


Jerrico Usher - The Grass May Be Greener On The Other Side But I Installed A Mirror Over There! :-) - Join Our Wizzler Chat Room created by the people for the people to the people
Paul
Posts: 256
Message
on 02/19/2013

And for everything else, there's Linux!

Guest
on 02/19/2013

I've had to go through a few browsers because of Safari's display issues, but I doubt any browser would be the issue if you're just not connecting. But I do recommend SeaMonkey if you're having any display issues. On Safari, Wizzley pages often lock up and won't scroll until I refresh the page. I tried Firefox to get around really bad display problems on Safari, but it wasn't any better. Give SeaMonkey a try.

maryrayme
Posts: 6
Message
on 02/19/2013

I have never heard of Sea Monkey but will give it a try. Thanks, everyone, for all of the helpful advice. :-)

Guest
on 02/19/2013

Another thing that might be relevant. Very often, when I start having problems with websites, it's a sign that I need to update something. Old versions of the operating system eventually become unusable. Browsers need to be updated. Safari is particularly bad about this. Flash and Java need to be updated pretty frequently. None of these might have anything to do with your current problem, but you should keep them in mind. Normally, Apple will give you a popup to tell you there are updates. Always check them out and download the ones you need.

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