The worst thing that can happen in a conversation with someone who’s angry is well, trying to talk to them. Angry people are so most often due to the need to get their point across, be heard or validated.
The best thing to do is simply listen. A quarrel may occur between you and the person who is angry if you attempt to interject or talk back to them. The dreaded silence is difficult as you only want to offer help, advice or encouragement. This often makes the person angrier making them feel you won’t hear them out. Let's explore how listening attentively can eliminate frustration and anger.