On occasion, doctors and other hospital staff interact with individuals who challenge what the clinician recommends. This may be because the person has researched his or her own illness on the Internet or other mass media such as television. The result is insistence that certain diagnostic tests or other procedures take place .
Some have personality disorders, and they will question the health care provider because they do not know how to interpret information that appears on websites of various organizations. These individuals can be quite confrontational and hostile. If the clinician is not sensitive, he or she may become defensive. With time, the team members experience burnout and begin to suffer from anxiety or depression .
It is important that hospital staff realize that some of these people are fearful and worry a lot about whether they will continue to be in control of their situation .