The Civility Debate
I've been to America twice (2004 and 2006) and, on both occasions, I was struck by how polite you all are. In Britain, 'you're welcome' is the response to 'thank you', but it's quick and curt. I didn't realise that until i visited your country.
'You're very welcome', said someone, so emphatically that I couldn't stop staring. I caught myself and just smiled. It really made me feel like she WAS happy to have helped, not just being polite.
That stuck with me. I've tried to emulate it ever since.
JoHarrington, Aug 1, 2012