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Help me, please!  

Comments that don't get posted

 
Mira
Posts: 487
Message
on 09/21/2013

I've been reading Wizzley articles on a phone these past few days, and I noticed something. If I wrote a comment before signing in, that comment got lost. I simply wrote it and then clicked on Login after it and logged in.

I noticed someone else was mentioning a lost comment these days. He posted on Jo's haunted battlefields article.

NB: I tried clicking Submit after writing the comment and THEN clicking Login. Just to make sure I tried that too. Same thing: lost the comment.


I Zazzle as Mira_2012
chefkeem
Admin
Posts: 3394
Message
on 09/21/2013

Perhaps the author had set comments to "Moderation"? Then they appear only after the author's approval.


Achim "Chef Keem" Thiemermann is the co-founder of a pretty cool new platform called...um...er...oh, yeah - Wizzley.com.
JoHarrington
Posts: 1816
Message
on 09/22/2013

Mine aren't set to moderation, but Shonna occasionally has trouble posting. The comment will appear to have gone through, but then be missing when she checks back for a response.


Mira
Posts: 487
Message
on 09/22/2013

Thank you guys for pitching in. No, this didn't have to do with moderated comments. If they are moderated, right after posting you get that message saying they will appear after the author's approval. What happens is what Jo says: the comment appears to have gone through, but is, in fact, lost.

I set my phone not to remember form history and passwords while playing with Settings, and so every once in a while, randomly it appears, it forgets I am Mira and I have to post a first comment and THEN sign in since on my phone there's no way to sign in from the beginning (I only have Pages and Authors at the top of the page on my phone). After I sign in there's no problem, of course (all the messages show up).

Also, I tried to write on this forum from my phone and couldn't. The field for the post title worked, but I could not get the field for the body of the comment active. It might be my terrible phone. I was tapping to write the message but it didn't work: it began to write the message in the title field as well.

(I'm now writing from a laptop. God, it feels good! But it was fun reading articles on my phone as well. Wizzley works great, actually, on a phone.)

Thanks again!


I Zazzle as Mira_2012
teddletonmr
Posts: 143
Message
on 09/22/2013

Mira I also, have had trouble viewing and posting on Wizzley in the past while on my iPhone 4-s with the voice over engaged. Sometimes it will read the text on a page, sometimes it tells me a reader is available, more often than not it simply frustrates.

I have come to believe this is most likely an apple issue or something to do with the page formatted. However, the button for login is impossible for me to find, scanning the screen with my finger, so the screen reader will announce the buttons on and around the header of a page, simply speaks, button, button, button.

I gave up using my iPhone, deleted the wizzley short cut / app from my phone, and went on about my business elsewhere, bummer. I too had problems leaving comments on wizzes for the same reason.   

laptop bound, teddletonmr


Make it a great day, teddletonmr
chefkeem
Admin
Posts: 3394
Message
on 09/22/2013

I asked Simon to check into this.


Achim "Chef Keem" Thiemermann is the co-founder of a pretty cool new platform called...um...er...oh, yeah - Wizzley.com.
Simon
Admin
Posts: 620
Message
on 09/22/2013

It worked on our test phones - and it's hard to debug without actually seeing the problem. Also, some mobile browsers are simply buggy themselves, which can also be cause of such an issue ... we let you know when we find out more.


An expert is a man who has made all the mistakes which can be made, in a narrow field.
Niels Bohr (1885-1962)
Mira
Posts: 487
Message
on 09/23/2013

Thank you, chef and simon!


I Zazzle as Mira_2012
WordChazer
Posts: 412
Message
on 09/23/2013

Never been able to use Wizzley on the phone. It's a royal pain but I have to accept it. I get the push emails saying I have comments on articles and contributions to threads I've followed but can I read them? Can I *whistles*?!


Described by one of my clients as 'a literary grammarian', writing, researching and reading are requirements for sanity, at least this side of the keyboard.
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