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Help me, please!  

German Zazzle?

 
classicalgeek
Posts: 16
Message
on 06/15/2015

Perhaps it's just me, but about half the time when I search for Zazzle products, I find the right product, but when I save the module, the name of the product appears in German. It doesn't particularly bother me, but it might be confusing for readers who don't speak German.

Digby_Adams
Posts: 698
Message
on 06/16/2015

It just started happening to me as well. Perhaps Simon can tell us what's going on. 

Simon
Admin
Posts: 620
Message
on 06/16/2015

I couldn't see it so far in my tests ... Probably yet another Zazzle glitch.


An expert is a man who has made all the mistakes which can be made, in a narrow field.
Niels Bohr (1885-1962)
Digby_Adams
Posts: 698
Message
on 06/16/2015

Simon, here is the page I was just working on. The bottom three products are in German. https://wizzley.com/country-bridal-shower-invitations-with-cowboy-boots/

Simon
Admin
Posts: 620
Message
on 06/16/2015

It looks like Zazzle is doing some form of language detecting. Good job, Zazzle! Unfortunately, there's no documentation on how to set the language. So, at this point there's nothing we can do. However, you can complain at Zazzle directly. In my opinion - as a web developer - they have well deserved a lot of complaining.


An expert is a man who has made all the mistakes which can be made, in a narrow field.
Niels Bohr (1885-1962)
Simon
Admin
Posts: 620
Message
on 06/16/2015

That's the URL for fetching data on your product:

http://www.zazzle.com/svc/getlinkdialoginfo?pd=161923176518447326

Depending on browser and IP address, it sometimes returns German results. Utterly nonsensical.


An expert is a man who has made all the mistakes which can be made, in a narrow field.
Niels Bohr (1885-1962)
Digby_Adams
Posts: 698
Message
on 06/16/2015

That is totally bizarre. I will attempt to find the person to complain to. Thank you Simon.

Digby_Adams
Posts: 698
Message
on 06/16/2015

I did just email their help desk. We'll see if they respond. 

Simon
Admin
Posts: 620
Message
on 06/16/2015

Cool :)


An expert is a man who has made all the mistakes which can be made, in a narrow field.
Niels Bohr (1885-1962)
Digby_Adams
Posts: 698
Message
on 06/17/2015

When I pull in Zazzle products for my own sites, everything is fine. So I don't think it's my IP address. Simon do you think it could be the European versions of Wizzley that are confusing things? I know next to nothing about how all this works, so I could be way out in left field. Don't mean to be insulting.

Digby_Adams
Posts: 698
Message
on 06/17/2015

Hmmmm. It gets curiouser. When I do a keyword search to fill a Zazzle capsule it gives me the American listing, using the item number still returns the German version. I hope they answer, as I am out of ideas. 

Digby_Adams
Posts: 698
Message
on 06/17/2015

So here's my workaround. I find the product that I want to include and then I use the keyword search options. To get the specific product I want I use the title of the product. However, if it has a dimension such as 5" x 7", I have found I have to take that portion out. 

Simon
Admin
Posts: 620
Message
on 06/17/2015

That's basically what I found, too. The item number search is done via the given URL above. Depending on ??? it returns German or English results. Keyword search is done with a different URL, which doesn't seem to be affected by this problem. Unfortunately, keyword search doesn't accept an item number ... it simply returns no hits in that case.


An expert is a man who has made all the mistakes which can be made, in a narrow field.
Niels Bohr (1885-1962)
Digby_Adams
Posts: 698
Message
on 06/17/2015

Great minds think alike, Simon. I tried searching for the product number as well. I guess if we want to promote our own products, we will have to make sure that they have unique titles. I had to resort to using titles plus tags for some of the bridal shower invitations I just added. 

Digby_Adams
Posts: 698
Message
on 06/19/2015

Simon I have heard back from Zazzle. They don't seem to get our capsule method. This is what they suggested. 

Thank you for your new link. If the link appears in German, it seems that it is being taken from the German site. If you edit these links to remove the .de and instead replace it with .com. This will change them to the American site.

I hope this helps!
----------------------------------------------------------------------------------------
Have a great day!
 Claire
Customer Support Hero 
Zazzle Inc.

Incident Reference #  CAS-1031907-R9N9K5 


I told them about our capsules and asked them to keep working on it with me. 

Simon
Admin
Posts: 620
Message
on 06/21/2015

Zazzle's answer is not helping at all. They don't seem to really have grasped the problem. Their API returns German descriptions, which is the main problem ... Such answers are what I already experienced from Zazzle, which is why I'm not that motivated to get in contact with them.


An expert is a man who has made all the mistakes which can be made, in a narrow field.
Niels Bohr (1885-1962)
Digby_Adams
Posts: 698
Message
on 06/21/2015

Simon I understand. I don't understand why it's only affecting Wizzley. I don't have this problem on my own sites. I am going to my sister's house tomorrow and I'm going to see if Zazzle still thinks I need German. I will also continue to work with Zazzle, to see if I can make them get it.

Simon
Admin
Posts: 620
Message
on 06/22/2015

I believe we have two slightly uncommon problems at once: Our servers are working on a German IP address, which in the case of IP-based language detection results in German results. And additionally, we're using an undocumented URL for retrieving Zazzle products based on an item number. Unfortunately, Zazzle doesn't provide an official way of doing this. That's why keyword search is working properly here, while item number search doesn't. So, for the time being, it' probably best to only use keyword search ...

When we see a way to fix it on our part, we'll do so, of course.


An expert is a man who has made all the mistakes which can be made, in a narrow field.
Niels Bohr (1885-1962)
Digby_Adams
Posts: 698
Message
on 06/22/2015

Thank you Simon! 

jptanabe
Posts: 12
Message
on 06/25/2015

Thank you Simon! I was just getting frustrated with all these German versions of my Zazzle items!

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