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Help me, please!  

Keep Getting Logged Out

 
Marie
Posts: 245
Message
on 04/04/2012

In the last few days, I've had to keep on logging in to Wizzley - not every single time I visit but definitely more than once per day. I'm not logging myself out and never had this issue before.

It's just done it again with Firefox but I've also had the problem with Safari on my ipad as well and I think on Chrome on my laptop too.

Not sure if anyone else is having this issue. I do prefer to stay logged in seeing as I'm the only one to use the devices I'm logging in with. Thanks.


grandi
Posts: 9
Message
on 04/04/2012

I am sorry to tell you I do not know why is this happening, but would like to inform you it happened to me in recent days, as well. 

Hopefully someone will explain?

P. S. I am using Google Chrome. 

 

katiem2
Posts: 1044
Message
on 04/04/2012

Maybe some site work, there is a lot of maintenance and improvements constantly in the works.  Just a wild stab at a guess.  


chefkeem
Admin
Posts: 3394
Message
on 04/04/2012

I don't know if this is what you mean, but I've always had to log back in, after I've closed and then restarted the browser.


Achim "Chef Keem" Thiemermann is the co-founder of a pretty cool new platform called...um...er...oh, yeah - Wizzley.com.
JoHarrington
Posts: 1816
Message
on 04/04/2012

No, it can be mid-article sometimes. You save a module and suddenly BAM Wizzley is down for maintenance. 

Then you refresh the page and it's back.  It's only for seconds each time, but it has happened a lot over the past couple of days.

I'm on Firefox too.


chefkeem
Admin
Posts: 3394
Message
on 04/04/2012

Oh. I'm on Wizzley all day long, but I haven't noticed anything.

However, I'll bring it up in our team conference tomorrow.

Are you saying that you get logged out during those few seconds?


Achim "Chef Keem" Thiemermann is the co-founder of a pretty cool new platform called...um...er...oh, yeah - Wizzley.com.
JoHarrington
Posts: 1816
Message
on 04/04/2012

No, sorry, I misread the original post.  I get the Wizzley in maintenance page, then refresh and it's all back.  It will have always saved my work.

I always have to log in again, if I close Wizzley.  I just thought it was set up that way.


chefkeem
Admin
Posts: 3394
Message
on 04/04/2012

Do you check the box where it says: "Stay logged in"?


Achim "Chef Keem" Thiemermann is the co-founder of a pretty cool new platform called...um...er...oh, yeah - Wizzley.com.
Marie
Posts: 245
Message
on 04/05/2012

Odd. Maybe it is because of maintenance. But up until the last few days I've just stayed logged into Wizzley and closing and restarting a browser hasn't made any difference to that.

The last time I had to log in was yesterday evening so maybe it's fixed itself! 


Meagan
Posts: 20
Message
on 04/05/2012

I have had the exact same thing happen just in the last few days (and again just now).  I usually do check the "stay logged in" box.  I just thought it was an issue with my browser - it didn't occur to me that it might be a wider problem.

Simon
Admin
Posts: 620
Message
on 04/05/2012

Hey guys,

the "maintenance problem" is probably due to a bigger update on our backend. When doing that, there are usually some smaller bugs here and there that are fixed within the first days after the update. By the way, one of the new things: you can now rate recipe modules, and by that, rating stars are depicted inside Google SERPs.

With this update, we switched to cookie based sessions: Until now, the "Remember me" option was saved in our database, but now it's saved as encoded cookie inside the client's browser. I'm about 99.9% sure that the recent login/logout issue is related to that. I couldn't notice this problem on my system/s so far, so it's a bit hard to debug. Therefor, any information you can give is helpful. Possibly it has something to do with the cookie settings of your browser/s - maybe a limited life time of cookies or something ...

Anyway: sorry for the inconvenience! If we can't solve the issue soon, we'll switch back to the non-cookie based sessions.


An expert is a man who has made all the mistakes which can be made, in a narrow field.
Niels Bohr (1885-1962)
Simon
Admin
Posts: 620
Message
on 04/05/2012

Hmm, if you have problems with the "Remember me" option, could you try erasing all cookies in your browser and see, if the logout-issue is still there? As a note: if you remove/delete all cookies from your browser, you'll be logged out from *all* websites you've logged into recently!


An expert is a man who has made all the mistakes which can be made, in a narrow field.
Niels Bohr (1885-1962)
lakeerieartists
Posts: 769
Message
on 04/05/2012

Simon, sorry just had to interject.  You are awesome.  Smile


Paula Atwell (aka lakeerieartists) is the owner of an online art gallery, Lake Erie Artists Gallery and a freelance writer
Simon
Admin
Posts: 620
Message
on 04/05/2012

Embarassed hihi, thanks :)


An expert is a man who has made all the mistakes which can be made, in a narrow field.
Niels Bohr (1885-1962)
Marie
Posts: 245
Message
on 04/05/2012

Thank you. Just to say that I've stayed logged in all day today on all the main browsers so seems to be fixed for me :)


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