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Help me, please!  

Trouble uploading thumbnails

 
humagaia
Posts: 652
Message
on 09/14/2012

I have been unable to upload a thumbnail to either of my last two articles.

I have tried Pixabay jpg's, images that I have used on other articles which have worked, and various other options, to no avail.

Is anyone else experiencing this phenomena?

If not can staff suggest what I am doing wrong, please.


Digby_Adams
Posts: 698
Message
on 09/14/2012

I just uploaded a thumbnail with no problems. I haven't tried to publish the wizzle yet. But all seems normal.

Simon
Admin
Posts: 620
Message
on 09/14/2012

Do you get some sort of error? Could you describe more detailed, what happens when you try uploading an image?


An expert is a man who has made all the mistakes which can be made, in a narrow field.
Niels Bohr (1885-1962)
humagaia
Posts: 652
Message
on 09/14/2012

Simon, all that happens is what used to happen i.e.

I select an image from wherever, it then says 'loading' and after a few or many seconds the box with 'undefined' appears, but nothing is shown in the image box. No error message (unless you count the 'undefined' as an error message, but then I always got that before).

On the Wizzley front page the article is shown but with a completely white image.

Nothing more, nothing less.


JoHarrington
Posts: 1816
Message
on 09/14/2012

I've not had this one, but I have had problems before with images.


I've found that saving them again, as a jpg, on my hard-drive eradicates a hidden transparency.  Wizzley doesn't like transparencies (whatever they are!).  Then upload them with no hassle.

It might be worth trying.


Simon
Admin
Posts: 620
Message
on 09/14/2012

'undefined' is indeed a JavaScript error, so there has always been some sort of problem ... what browser and system are you on? And where do you see the 'undefined' message? Is it a popup or is that written inside the image placeholder? Sorry for all the questions ...


An expert is a man who has made all the mistakes which can be made, in a narrow field.
Niels Bohr (1885-1962)
Simon
Admin
Posts: 620
Message
on 09/14/2012

My best guess is, you've switched to some browser, where an older JavaScript file from Pagewizz is still in the cache. We didn't make any changes in this part of our code in the past days, but maybe two weeks ago ... It really sounds like this.


An expert is a man who has made all the mistakes which can be made, in a narrow field.
Niels Bohr (1885-1962)
humagaia
Posts: 652
Message
on 09/14/2012

Simon,

Undefined message is in a popup.

Browser = Chrome (only ever use this for creating Wizzley articles)

System = PC (if that's what you mean by system)

I'll try flushing the cache and let you know if anything changes.

OK cleared Chrome cache and tried to upload a jpg file housed on my own computer as downloaded from clker. Gave 'undefined' in the pop-up and still did not upload the image.


Simon
Admin
Posts: 620
Message
on 09/14/2012

That's weird. I don't have any idea where such a popup may come from. Maybe it's some incompatibility with an add-on or something alike ... I keep on looking. Thanks anyway.


An expert is a man who has made all the mistakes which can be made, in a narrow field.
Niels Bohr (1885-1962)
humagaia
Posts: 652
Message
on 09/14/2012

I've always had that pop-up pop up, but previously it has not stopped the picture being added.


humagaia
Posts: 652
Message
on 09/16/2012

Simon, I have resolved my issues with uploading images. Jo had the essence of the resolution.

What I had to do to resolve it was to:

Upload my image into Microsoft Paint. 

Either change the resolution alone or change resolution and cut image size down (to about 5% of actual image size.

Save as a .jpg file.

Then upload to the article.

I still get the 'unresolved' message pop-up, but when I move from edit mode to page view mode the image appears. 


Simon
Admin
Posts: 620
Message
on 09/16/2012

Really strange ...

Hm, maybe you could send me one of those unaltered, problematic images directly... over imgbox.com or something? Then I could try for myself ...


An expert is a man who has made all the mistakes which can be made, in a narrow field.
Niels Bohr (1885-1962)
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