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Help me, please!  

Wizzley Support

 
JoHarrington
Posts: 1816
Message
on 11/16/2012

This isn't so much me asking for help, as giving a head's up.

If you click the 'support' link at the bottom of every Wizzley page, you get a pop up suggesting that you search the forum first for a fast answer.   Yeah, great!  Send them over, we'll see what we can do to sort them out.

But if that search finds nothing, there's no way to actually get onto the support page.  LOL

Was that intentional?

I'm taking it as a compliment to the helpfulness of our forum that no-one's highlighted this to date!


dustytoes
Posts: 1140
Message
on 11/16/2012

I think they are saying, "go away and leave us alone".. Laughing

KIDDING!   I see what you are saying Jo.  I have contacted support before but can't remember how I did it.


chefkeem
Admin
Posts: 3394
Message
on 11/16/2012

I know, it's a bit unconventional, but considering the small size of our admin team and the huge heart of our helpful community, we thought this to be a good first step to get support. That way, other members can benefit from the answers, too. Smile

However, our contact emails are listed under "Imprint". 

 


Achim "Chef Keem" Thiemermann is the co-founder of a pretty cool new platform called...um...er...oh, yeah - Wizzley.com.
JoHarrington
Posts: 1816
Message
on 11/16/2012

Ah, it's all good, as far as I can see.  We tend to be able to answer most things, and it's not like the entire Wizzley team isn't in the forums 24/7 too.

That said, I demand support right now!  I would like that support to take the form of a nice dram of single malt whisky and a cake please. <3


chefkeem
Admin
Posts: 3394
Message
on 11/16/2012

Prost!   Smiley


Achim "Chef Keem" Thiemermann is the co-founder of a pretty cool new platform called...um...er...oh, yeah - Wizzley.com.
onetimeuser
Posts: 378
Message
on 11/16/2012

 

chefkeem: 11/16/2012 - 08:29 AM

I know, it's a bit unconventional, but considering the small size of our admin team and the huge heart of our helpful community, we thought this to be a good first step to get support. That way, other members can benefit from the answers, too. Smile

However, our contact emails are listed under "Imprint". 

 

That would be the perfect policy if the search function (by Simon's own admission) didn't leave a lot to be desired! 

If I could choose one thing to improve on Wizzley it would be to improve the search function, even if it were just the ability to sort forum search results by date.

 

onetimeuser
Posts: 378
Message
on 11/16/2012

 

ryank: 11/16/2012 - 12:33 PM

 

chefkeem: 11/16/2012 - 08:29 AM

I know, it's a bit unconventional, but considering the small size of our admin team and the huge heart of our helpful community, we thought this to be a good first step to get support. That way, other members can benefit from the answers, too. Smile

However, our contact emails are listed under "Imprint". 

 

That would be the perfect policy if the search function (by Simon's own admission) didn't leave a lot to be desired! 

If I could choose one thing to improve on Wizzley it would be to improve the search function, even if it were just the ability to sort forum search results by date.

 

(Everything else is great of course)

chefkeem
Admin
Posts: 3394
Message
on 11/16/2012

I'm sure Simon has this on his to-do list, Ryan. 


Achim "Chef Keem" Thiemermann is the co-founder of a pretty cool new platform called...um...er...oh, yeah - Wizzley.com.
onetimeuser
Posts: 378
Message
on 11/16/2012

 

chefkeem: 11/16/2012 - 05:39 PM

I'm sure Simon has this on his to-do list, Ryan. 

Oh, I did get that impression :) 

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