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Official Wizzley News  

Recent Server Issues

 
chefkeem
Admin
Posts: 3394
Message
on 06/12/2012

We'd like to apologize for our recent server outages. Apparently, we've outgrown our old set-up, but there was no way to anticipate yesterday's crashes.

We hate these things as much (if not more so) as you do. Wizzley has been built on the core principle of outstanding user experience. Server crashes are terrible for everyone involved. Unfortunately, they seem to be part of the business, and they happen to the best of us.

Now Simon and Hans work their German hineys off, to create a bigger and smoother environment for our site. 

Sorry for the inconveniences caused by yesterdays disaster, and thank you for your kindness and patience over the last 24 hours.

Love you guys.  

Your Wizzley Team


Achim "Chef Keem" Thiemermann is the co-founder of a pretty cool new platform called...um...er...oh, yeah - Wizzley.com.
katiem2
Posts: 1044
Message
on 06/12/2012

My most positive thoughts are with Hans and Simon, not to mention the rest of the staff and all the Wizards (my term of endearment for our writers) here at Wizzley.  That has caught on now has it not???

 


Marie
Posts: 245
Message
on 06/12/2012

Looking on the positive side,it's a sign that Wizzley is growing nicely :) Onwards and upwards and thanks to the staff for sorting it out.


lakeerieartists
Posts: 769
Message
on 06/12/2012

Their hineys are so cute though.  Hopefully, they can keep them. Tongue out


Paula Atwell (aka lakeerieartists) is the owner of an online art gallery, Lake Erie Artists Gallery and a freelance writer
JoHarrington
Posts: 1816
Message
on 06/12/2012

Danke, Simon and Hans!   It's amazing how much I missed Wizzley, when it wasn't there.  It's quickly become an on-line home to me. :)

 

Are we all better now?


Digby_Adams
Posts: 698
Message
on 06/12/2012

It sounds like the price of success. I'm sure it will work out. Please get some rest as well. I'm sure that you're all exhausted.

 

2uesday
Posts: 321
Message
on 06/12/2012

Thank you and pleased Wizzley is back, you had me worried there for a while.

frugalrvers
Posts: 325
Message
on 06/12/2012

Thanks for all of your hard work!

Thanks for being human, treating us with respect, like business owners and not hired help...and for being honest and telling us what was going on - even with apologies! (though not necessary)...

It is exactly that which sets Wizzley apart from the rest - you just cannot find that full disclosure, honesty and respectful treatment anywhere else.

Thank you.


In 2009 we sold everything and hit the road! Follow us on our blog at Cheap RV Living
AJ
Posts: 251
Message
on 06/12/2012

I was watching and wondering and am so glad that all is OK now. Take care all of you and I hope while you are taking care of us, you are all getting some "Me time" :)

chefkeem
Admin
Posts: 3394
Message
on 06/12/2012

Thank you all for your kindness and support!  Smile

Note to Paula: S & H won't lose their hineys that easily - most of the time they're sitting on them. (Unless they're in the mountains working on the cute-factor.)

We've moved Wizzley to a bigger server. It should improve our loading speed, too. Hans is still working on some refinements, but otherwise it should be smooth sailing for a while. 


Achim "Chef Keem" Thiemermann is the co-founder of a pretty cool new platform called...um...er...oh, yeah - Wizzley.com.
Prospero
Posts: 54
Message
on 06/12/2012

agri-management students in the US have been attempting to access my page on Coconut Water.

For at least two days they have been unable to do so. This page is a valuable starting point for research, but they were confronted time and again by a "404 - not found" page.

I too, was unable to find any information, and could not even access the forums to find out any information on the problems with Wizzley.  I was unable to advise them. I apologized to them on your behalf - but at the very least you could have sent an email to me and all your customers saying you were experiencing difficulties.

This is a sorry state of affairs, and does not instil confidence.

 

kajohu
Posts: 200
Message
on 06/12/2012

 

chefkeem: 12. Jun 2012, 17:00

Thank you all for your kindness and support!  Smile

Note to Paula: S & H won't lose their hineys that easily - most of the time they're sitting on them. (Unless they're in the mountains working on the cute-factor.)

We've moved Wizzley to a bigger server. It should improve our loading speed, too. Hans is still working on some refinements, but otherwise it should be smooth sailing for a while. 

Good news about the move to the bigger server.  Since this is a newer platform compared to others, I figure it is bound to go through some "growing pains".


Karen
JoHarrington
Posts: 1816
Message
on 06/12/2012

 

Prospero: 12. Jun 2012, 17:43

I too, was unable to find any information, and could not even access the forums to find out any information on the problems with Wizzley. 

 

With the servers down, that meant that the forums and presumably access to the e-mail database were down too. 

However, I found information very quickly.  It was announced on Wizzley's Twitter stream.


kajohu
Posts: 200
Message
on 06/12/2012

 

JoHarrington: 12. Jun 2012, 18:08

 

Prospero: 12. Jun 2012, 17:43

I too, was unable to find any information, and could not even access the forums to find out any information on the problems with Wizzley. 

 

With the servers down, that meant that the forums and presumably access to the e-mail database were down too. 

However, I found information very quickly.  It was announced on Wizzley's Twitter stream.

Also on Facebook.


Karen
redelf
Posts: 12
Message
on 06/12/2012

Actually I clicked the "info" link on the "Ooops" page, and received a personal response from Chef Keem about half an hour later, explaining what was up. Though I understand Prospero's frustration, all it took me to get a speedy response was a quick email to see what was up.

Thanks Chef, Hans and Simon for all your hard work.


RedElf
frugalrvers
Posts: 325
Message
on 06/12/2012

They absolutely are accessible - I used the Twitter route when I knew the server was down.

That said, I've worked on platforms where I do email when there are problems, concerns, glitches and bugs...hearing nothing for weeks, months if ever.

The Wizzley team has our confidence 100% where Jim and I are concerned. We pulled our hair out on other sites.

Life is short, inconvenient things and bad things happen no matter where we are and what we do...just cannot fall down over such things - but at the end of the day, even on a "bad" day, we prefer riding the waves with amazing people like the Wizzley team...

So again...thanks.


In 2009 we sold everything and hit the road! Follow us on our blog at Cheap RV Living
Prospero
Posts: 54
Message
on 06/12/2012

You have missed the point. You see it only from your view within Wizzley and not outside it. You have not viewed it from an external independent source. The external source saw only the 404. Once hit, once gone! The comments here are purely from contributors.

Would a complete stranger seeing a problem on a website go and attempt a discussion on a forum to determine an issue? Of course they wouldn't. Would they send a message to the powers that be (if they could find it) to complain - of course they wouldn't.

Do you behave differently when you see a slow or broken website? Do you go and try to find out information why you can't access it? Of course you don't. You move on, with a click. Yet you all seem very comfortable that you knew what was going on by communication with the managers.

Have you forgotten about the reason you are here. It's not about you, it's about the traffic you can generate - your readers! Those readers who cannot access your pages are lost, and they won't be on here appreciating how wonderful and considerate Wizzley is for failing to perform but trying their best.

You are all actors back slapping each other for a performance in an empty theatre

Prospero
Posts: 54
Message
on 06/12/2012

And further more, is there an escape route where I can delete my two pages but take my content with me? By Christ I rue the day I got involved with all this - it was a great mistake!

onetimeuser
Posts: 378
Message
on 06/12/2012

 

Prospero: 12. Jun 2012, 21:36

You have missed the point. You see it only from your view within Wizzley and not outside it. You have not viewed it from an external independent source. The external source saw only the 404. Once hit, once gone! The comments here are purely from contributors.

Would a complete stranger seeing a problem on a website go and attempt a discussion on a forum to determine an issue? Of course they wouldn't. Would they send a message to the powers that be (if they could find it) to complain - of course they wouldn't.

Do you behave differently when you see a slow or broken website? Do you go and try to find out information why you can't access it? Of course you don't. You move on, with a click. Yet you all seem very comfortable that you knew what was going on by communication with the managers.

Have you forgotten about the reason you are here. It's not about you, it's about the traffic you can generate - your readers! Those readers who cannot access your pages are lost, and they won't be on here appreciating how wonderful and considerate Wizzley is for failing to perform but trying their best.

You are all actors back slapping each other for a performance in an empty theatre

I understand your frustration, because it really frustrated me too.

But I do have to throw my support at Wizzley here too, they have been first class since I arrived and a breath of fresh air (after experience of numerous other completely impersonal and robotic writing sites).

Most websites have teething problems, Wizzley is still relatively new in the grand scheme of things. 

By all accounts, their more established competitors went through precisely the same problems in their earlier years too.

I'm not sure how much experience of those other sites you have? I can only speak for myself, but the reason that I respect Wizzley and can exercise a degree of patience is because they can do the simple things right.

Like apologize and take responsibility for mistakes. Good luck getting a genuine and sincere apology out of Hubpages.

Like I said, it frustrated me too, it could only happen a certain number of times before I lose patience. Ultimately though, you can expect downtime if you owned your own website hosted by a third party, and you could probably expect downtime if you purchased your own server and had that blow up. 

Downtime is something which can happen, does happen, and inevitably will happen, particularly with a start-up.

I'm not sure what else Wizzley can do but apologize here? Seems like the responsible and respectable thing to do, they haven't shirked away from doing.

onetimeuser
Posts: 378
Message
on 06/12/2012

 

Prospero: 12. Jun 2012, 21:49

And further more, is there an escape route where I can delete my two pages but take my content with me? By Christ I rue the day I got involved with all this - it was a great mistake!

 

Calm down, take some deep breaths. 

Of course you can delete and relocate your content, it's stipulated in the terms of service that I assume you would have read before signing up and producing that content?

But consider this..... downtime can happen wherever you move that content.  

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