Recent Server Issues

We'd like to apologize for our recent server outages. Apparently, we've outgrown our old set-up, but there was no way to anticipate yesterday's crashes.

We hate these things as much (if not more so) as you do. Wizzley has been built on the core principle of outstanding user experience. Server crashes are terrible for everyone involved. Unfortunately, they seem to be part of the business, and they happen to the best of us.

Now Simon and Hans work their German hineys off, to create a bigger and smoother environment for our site. 

Sorry for the inconveniences caused by yesterdays disaster, and thank you for your kindness and patience over the last 24 hours.

Love you guys.  

Your Wizzley Team

My most positive thoughts are with Hans and Simon, not to mention the rest of the staff and all the Wizards (my term of endearment for our writers) here at Wizzley.  That has caught on now has it not???

Looking on the positive side,it's a sign that Wizzley is growing nicely :) Onwards and upwards and thanks to the staff for sorting it out.

Their hineys are so cute though.  Hopefully, they can keep them.

Danke, Simon and Hans!   It's amazing how much I missed Wizzley, when it wasn't there.  It's quickly become an on-line home to me. :)

Are we all better now?

It sounds like the price of success. I'm sure it will work out. Please get some rest as well. I'm sure that you're all exhausted.

Thanks for all of your hard work!

Thanks for being human, treating us with respect, like business owners and not hired help...and for being honest and telling us what was going on - even with apologies! (though not necessary)...

It is exactly that which sets Wizzley apart from the rest - you just cannot find that full disclosure, honesty and respectful treatment anywhere else.

Thank you.

I was watching and wondering and am so glad that all is OK now. Take care all of you and I hope while you are taking care of us, you are all getting some "Me time" :)

Thank you all for your kindness and support!  

Note to Paula: S & H won't lose their hineys that easily - most of the time they're sitting on them. (Unless they're in the mountains working on the cute-factor.)

We've moved Wizzley to a bigger server. It should improve our loading speed, too. Hans is still working on some refinements, but otherwise it should be smooth sailing for a while. 

agri-management students in the US have been attempting to access my page on Coconut Water.

For at least two days they have been unable to do so. This page is a valuable starting point for research, but they were confronted time and again by a "404 - not found" page.

I too, was unable to find any information, and could not even access the forums to find out any information on the problems with Wizzley.  I was unable to advise them. I apologized to them on your behalf - but at the very least you could have sent an email to me and all your customers saying you were experiencing difficulties.

This is a sorry state of affairs, and does not instil confidence.

chefkeem: 12. Jun 2012, 17:00

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Thank you all for your kindness and support!  

Note to Paula: S & H won't lose their hineys that easily - most of the time they're sitting on them. (Unless they're in the mountains working on the cute-factor.)

We've moved Wizzley to a bigger server. It should improve our loading speed, too. Hans is still working on some refinements, but otherwise it should be smooth sailing for a while. 

Good news about the move to the bigger server.  Since this is a newer platform compared to others, I figure it is bound to go through some "growing pains".

Prospero: 12. Jun 2012, 17:43

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I too, was unable to find any information, and could not even access the forums to find out any information on the problems with Wizzley. 

With the servers down, that meant that the forums and presumably access to the e-mail database were down too. 

However, I found information very quickly.  It was announced on Wizzley's Twitter stream.

JoHarrington: 12. Jun 2012, 18:08

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Prospero: 12. Jun 2012, 17:43

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I too, was unable to find any information, and could not even access the forums to find out any information on the problems with Wizzley. 

 

With the servers down, that meant that the forums and presumably access to the e-mail database were down too. 

However, I found information very quickly.  It was announced on Wizzley's Twitter stream.

Also on Facebook.

Actually I clicked the "info" link on the "Ooops" page, and received a personal response from Chef Keem about half an hour later, explaining what was up. Though I understand Prospero's frustration, all it took me to get a speedy response was a quick email to see what was up.

Thanks Chef, Hans and Simon for all your hard work.

They absolutely are accessible - I used the Twitter route when I knew the server was down.

That said, I've worked on platforms where I do email when there are problems, concerns, glitches and bugs...hearing nothing for weeks, months if ever.

The Wizzley team has our confidence 100% where Jim and I are concerned. We pulled our hair out on other sites.

Life is short, inconvenient things and bad things happen no matter where we are and what we do...just cannot fall down over such things - but at the end of the day, even on a "bad" day, we prefer riding the waves with amazing people like the Wizzley team...

So again...thanks.

You have missed the point. You see it only from your view within Wizzley and not outside it. You have not viewed it from an external independent source. The external source saw only the 404. Once hit, once gone! The comments here are purely from contributors.

Would a complete stranger seeing a problem on a website go and attempt a discussion on a forum to determine an issue? Of course they wouldn't. Would they send a message to the powers that be (if they could find it) to complain - of course they wouldn't.

Do you behave differently when you see a slow or broken website? Do you go and try to find out information why you can't access it? Of course you don't. You move on, with a click. Yet you all seem very comfortable that you knew what was going on by communication with the managers.

Have you forgotten about the reason you are here. It's not about you, it's about the traffic you can generate - your readers! Those readers who cannot access your pages are lost, and they won't be on here appreciating how wonderful and considerate Wizzley is for failing to perform but trying their best.

You are all actors back slapping each other for a performance in an empty theatre

And further more, is there an escape route where I can delete my two pages but take my content with me? By Christ I rue the day I got involved with all this - it was a great mistake!

I made a tribute to Nancy Wake on Wizzley - a war heroine who fought the Nazis, but if you want to see it (www.wizzley.com/nancy-wake) you will see "Ooops, hier ist etwas schief gelaufen!" The ultimate insult and more fool me for putting it on Wizzley!

In reply to ryank: I didn't  mention hubpages in  my post., so I don't understand your reference, nor why I should expect an apology from them.

ryank: 12. Jun 2012, 21:51

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Prospero: 12. Jun 2012, 21:49

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And further more, is there an escape route where I can delete my two pages but take my content with me? By Christ I rue the day I got involved with all this - it was a great mistake!

 

Calm down, take some deep breaths. 

Of course you can delete and relocate your content, it's stipulated in the terms of service that I assume you would have read before signing up and producing that content?

But consider this..... downtime can happen wherever you move that content.  

I'm perfectly calm, and I resent your patronising tone. If however you get a kick out of it, then please direct it to others who will be more willing to receive it. But you've picked on the wrong person with me to exercise it!