Choosing a contractor to help with the design of office interiors, office refurbishment services, space planning and office maintenance is not always something that general managers have experience of. If you are lucky enough to have professional facilities manager then they will normally take care of the process. If you haven't then the technical complexity of an office refurbishment project can be something that is very daunting.
The other challenge facing anyone considering office refurbishment is the sheer number of suppliers of office refurbishment and refit services. How do you choose between suppliers? What confidence do you have that the company you employ will deliver your office refurbishment project on time, in full, on budget with no errors?
A crucial factor in choosing an office refurbishment contractor is their attitude and approach to you the client. How flexible and adaptable are they? Do they go out of their way to make sure you know what is happening on the project and work hard to prevent surprises? Customer relationship skills matter just as much technical and project management skills.