Using Web Chat Software To Quickly Increase Sales

by AllThingsTech

Every business wants to increase its sales. For many companies with an online presence, the best way to do this quickly is through website improvements.

Converting Web Traffic to Sales

Every business wants to increase its sales, and for many companies with an online presence, the best way to do this quickly is through website improvements. It's hard to quickly capture web visitors' attention, but with tools like chat software, it's much easier to get web hits and to convert them into sales through an excellent, unique customer experience.

Giving Your Customers More Options

The big draw of chat programs is that they offer a new means of interacting with customers. Chat dialog boxes are less personal than a phone call but faster than email. They let your customers interact with your customer service department very quickly and conveniently.

Customers appreciate options, and if they have the ability to use a chat program to ask questions or to submit comments, a certain percentage will undoubtedly use that ability. A business website can be made much more interactive with a simple chat program installation, which will eventually mean more sales and better customer satisfaction.

Sales Through Improved Customer Support

Chat programs also have benefits for a customer service department, most of which mirror the benefits for customers. Experienced customer service representatives can interact with customers in a stress-free, simple environment with the right chat software. Some representatives may even be able to handle multiple chats simultaneously, which allows for improved productivity.

Some programs like LivePerson chat software also allow for automatic traffic and reporting. As most customer service departments already use metrics based on phone call volume and other important numbers to monitor performance, it makes sense to use the same types of metrics to monitor a customer service department's interaction with web visitors. With the right software, it's easy to start tracking and logging new information for better customer service and more sales.

Choosing The Right Software For Your Company

Of course, chat programs can work very differently from one another. Every business should try to find professional web chat software that offers features such as stat tracking, reporting, automatic responses and post-chat surveys. It's always a good idea to ask about a free or low-cost trial.

Chat software needs to be easy to use in order to function effectively and should look natural when installed. The web chat box should have similar colors as a business's website and should never be intrusive for the website's viewers.

Adapting To The Challenges Of Web Chat Programs

In order to successfully improve a website's sales through web chat, businesses should prepare carefully. Customer service representatives should be trained before the software goes live, as this will help to avoid accidental issues. They should also be instructed on how to sell products online. Over time, your business may need to change its strategy in order to effectively market to online customers, as web visitors can be quite challenging. However, companies that are able to meet and adapt to these challenges will greatly improve their sales within a few months of going live with a web chat feature.

Web chat is certainly an effective, affordable way to add new functionality to your business's website, especially when the program has a fairly broad set of features. Prepare carefully before choosing and using a chat program to flatten out the learning curve and to get the best possible results from your investment.

Is live support software (online assistance that makes your business website more interactive, increase sales, and customer satisfaction) a new concept to you?

What exactly is live support software?

Live support software is a popular term for online chat applications designed specifically to provide online assistance to users of a website.

Example of LivePerson Chat

Link List

Photo Credit

Ambro /
Customer Service Representative

Salvatore Vuono /
Chat Dialog Boxes

Updated: 12/01/2011, AllThingsTech
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